Contact Us

How to Reach Us

Email is the primary way to contact the Barbiesecrets support team. When sending a request, please provide enough information for us to understand your question and respond efficiently.

Customer Support Hours

Our support team is available during the hours below. Messages received outside these hours will be reviewed when customer support resumes.

What Can We Help With?

Our support team can assist with a range of questions related to your experience with Barbiesecrets. Common reasons customers contact us include:

• Questions about product details, available options, or sizing information
• Assistance with an order that has already been placed
• Questions about order processing or shipment status
• Shipping and delivery questions
• Requests concerning an eligible order cancellation or change
• Questions about returns and refund procedures
• Assistance with damaged, incorrect, or defective items
• Questions about payment options or payment issues
• General questions about using the Barbiesecrets website

For Questions About an Existing Order

If you are contacting us about an order you have already placed, including relevant order information in your message can help us locate the correct order and provide a more useful response.

Questions About Shipping

Barbiesecrets offers a flat-rate shipping charge of $6.99. Orders are generally handled within 1 business day, followed by an estimated transit time of 2–6 business days.

Orders placed Monday through Friday before the 5:00 PM EST daily cutoff are processed according to our standard order-handling schedule. Delivery services may be provided by USPS, UPS, or FedEx.

If you contact us about a shipment, please include your order number and, when available, your tracking information so that we can better understand the status of the delivery.

Questions About Returns or Refunds

Eligible purchases may be returned within 60 days in accordance with our Return & Refund Policy. Approved refunds are generally processed within 12 days, and no return processing fee or restocking fee applies.

If you need assistance with a return or believe an item arrived damaged, incorrect, or defective, please contact our support team before sending the item back whenever possible. This allows us to provide the appropriate instructions for your situation.

For complete eligibility requirements and return procedures, please review our Return & Refund Policy.

Payment Assistance

Barbiesecrets currently accepts PayPal and Venmo as payment methods. If you experience an issue while attempting to complete your purchase, please contact us with a description of the problem.

For your security, never include your full payment credentials, account password, security code, or other confidential payment information in an email to our support team.

How to Send a Helpful Message

Providing a clear description of your request helps us understand what you need and reduces unnecessary back-and-forth communication.

Before You Contact Us

Many common questions can be answered quickly through the information available on our website. For the most relevant details, we recommend reviewing the following resources:

• FAQs for common questions about products, orders, shipping, returns, and refunds
• Shipping & Delivery for handling times, transit estimates, shipping charges, and delivery information
• Return & Refund Policy for return eligibility and refund procedures
• Cancel / Change Order for requests involving order changes or cancellations
• Payment Methods for available payment options and payment-related information