Cancel/Change Order

1. Cancel & Change Order Policy

At Barbiesecrets, we understand that customers may occasionally need to correct an order or request a cancellation after checkout. This policy explains when an order may be changed or canceled and what happens once an order has entered processing or shipment.

Because orders may move into fulfillment shortly after they are placed, cancellation or change requests should be submitted as soon as possible. We will make reasonable efforts to accommodate eligible requests, but a change or cancellation cannot be guaranteed after processing has begun.

2. When You Can Request a Change

Order changes are generally possible only while the order remains in a stage where our team can reasonably modify the order before fulfillment or shipment.

Depending on the status of your order, we may be able to assist with changes such as:

• Correcting an incomplete or incorrect shipping address.
• Changing the selected size or color when inventory permits.
• Adjusting the quantity of an item before fulfillment.
• Removing an item from an order before processing is completed.
• Requesting cancellation before the order enters fulfillment.

We cannot guarantee that every requested change will be available. Once an order has been packed, fulfilled, or transferred to a carrier, our ability to modify the order is generally limited.

3. Cancellation Requests

Customers may contact Barbiesecrets to request cancellation as soon as possible after placing an order.

We will review the current order status and determine whether the order can still be canceled before fulfillment or shipment.

The status of an order may change quickly. Submitting a cancellation request does not automatically stop fulfillment or shipment.

4. Changing Product Details

If you selected the wrong product option during checkout, contact Barbiesecrets promptly. We will review whether the requested modification can be completed before the order enters fulfillment.

Requested changes may include:

• Size.
• Color.
• Quantity.
• Removing an item.
• Replacing an item with another available option.

A requested replacement may depend on current inventory and pricing. If the requested product is unavailable, we will explain the available options where appropriate.

5. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an address error after placing an order, contact us immediately. We will review the order status and determine whether the shipping information can still be updated.

Once an order has been packed or shipped, we may not be able to change the delivery address. In these circumstances, customers may need to work directly with the applicable carrier or follow the return process after delivery when available.

6. Requests Made After Shipment

Once an order has been transferred to a shipping carrier, Barbiesecrets generally cannot cancel or modify the shipment directly.

Our standard delivery service may be provided through USPS, UPS, or FedEx. Carrier handling and delivery procedures are outside our direct control.

If you no longer want an order that has already shipped, please allow the package to be delivered and then review the applicable Return & Refund Policy to determine whether the merchandise qualifies for return.

7. Refunds for Approved Cancellations

When a cancellation is successfully approved before fulfillment or shipment, any applicable refund will be processed according to our standard refund procedures.

Refund timing may depend on the processing of the request and the financial institution or payment service involved.

8. Refund Processing Time

For an approved cancellation that qualifies for a refund, Barbiesecrets will process the applicable refund within the timeframe described in our Return & Refund Policy.

Our standard refund processing period is within 12 days after the applicable cancellation or return has been approved and the necessary processing requirements have been completed.

Once a refund has been issued, the time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.

9. No Cancellation or Restocking Fee

Barbiesecrets does not charge a cancellation processing fee for an eligible cancellation request that is successfully approved before fulfillment.

We also do not charge a restocking fee for eligible returns under our Return & Refund Policy.

However, a request submitted after an order has entered fulfillment or shipment may no longer qualify for cancellation and may instead need to be handled through the applicable return procedure.

10. Orders With Multiple Items

If an order contains multiple products, customers may request that one or more items be removed while leaving the remaining items in the order.

Whether a partial change or cancellation can be completed depends on the processing status of the individual items.

If part of an order has already been fulfilled or shipped, we may be unable to modify that portion while another portion remains eligible for adjustment.

11. Promotional Orders & Price Differences

Changes to an order may affect the price, discount, promotional eligibility, or availability associated with the original transaction.

If a requested product change results in a different price, we may need to confirm the applicable price and available options before completing the change.

Promotional discounts or special offers may not automatically transfer to a replacement product or modified order unless the applicable promotion expressly permits it.

12. How to Request a Cancellation or Change

To request an order cancellation or change, contact Barbiesecrets as soon as possible after placing your order.

1. Contact our customer support team.
2. Provide your order number.
3. Provide the name used for the order.
4. Clearly describe the requested cancellation or change.
5. Wait for confirmation regarding whether the request can be completed.

Please do not assume that a submitted request has automatically canceled your order. Cancellation or change is effective only after Barbiesecrets confirms that the request can be completed.

13. Order Information We May Need

To locate and verify your order efficiently, please provide relevant non-sensitive information when contacting customer support.

• Order number.
• Name associated with the order.
• Email address used during checkout.
• Product or item affected by the request.
• Clear description of the requested change or cancellation.

For your security, do not send complete payment-card numbers, passwords, security codes, or other unnecessary sensitive credentials through email.

14. Customer Responsibility

Customers are responsible for reviewing their order carefully before completing checkout.

This includes verifying:

• Product selection.
• Size and color.
• Quantity.
• Shipping address.
• Email address.
• Order total.

Promptly reporting an error gives us the best opportunity to assist before fulfillment or shipment.

15. If a Cancellation Cannot Be Completed

If we are unable to cancel an order because it has already entered fulfillment or shipment, we will explain the available next steps where appropriate.

After delivery, eligible merchandise may generally be handled according to the Barbiesecrets Return & Refund Policy, including the applicable 60-day return window.

Customers should contact our support team before sending merchandise back so that the appropriate return instructions can be provided.

16. Damaged, Incorrect, or Defective Items

This Cancel / Change Order Policy applies primarily to requests to modify or cancel an order. If you receive an incorrect, damaged, or defective product, please contact Barbiesecrets as soon as possible instead of submitting a standard cancellation request.

Our support team can review the issue and provide instructions based on the circumstances of the order and the applicable Return & Refund Policy.

17. Changes to This Policy

Barbiesecrets may update this Cancel / Change Order Policy from time to time to reflect changes to our order processing procedures, fulfillment operations, customer service practices, or applicable requirements.

Any updated version will be made available on the Barbiesecrets website. Customers are encouraged to review the current policy before placing an order.

18. Contact Barbiesecrets

If you need to cancel or change an order, contact us as soon as possible. Early communication gives our team the best opportunity to review the request before the order moves into fulfillment or shipment.

19. Customer Acknowledgment

By placing an order with Barbiesecrets, you understand that orders may enter fulfillment shortly after checkout and that cancellation or change requests are therefore time-sensitive.

You acknowledge that submitting a request does not guarantee that an order can be modified or canceled, particularly after fulfillment or shipment has begun.

We will make reasonable efforts to assist with eligible requests and will communicate the available options based on the current status of your order.